Privacy policy

Last updated: 15 October 2026

Who we are

theauraic.com is operated for Pakistan sales by auraic Pvt Ltd, trading as auraic®. This policy explains how we collect, use and share personal information when you browse our website, place an order, contact us or register for our community.

Information we collect

We collect information you provide, such as your name, phone number, email address, delivery and billing addresses, order details, community card name and customer service messages. If you register for a community activity, we also collect the details requested on that form, such as your Instagram username and preferences.

Our website and service providers may collect technical information such as your IP address, browser type, device information, pages visited and interactions, through cookies and similar technologies. Payment information is handled by the payment providers offered at checkout. Please do not send card details, banking passwords or one-time passwords to our support team.

How we use information

We use information to process and deliver orders, personalise requested items, provide support, handle returns and refunds, operate community activities, maintain website security, prevent fraud and meet applicable record-keeping obligations. Where permitted and with consent where required, we use it to send marketing and understand or improve our website and campaigns.

Who receives information

Our store is hosted on Shopify, which processes information when you browse, place orders and use our store. We share information needed to provide our services with Shopify and other relevant providers, including payment processors, delivery partners, website and IT providers, and communication providers.

Where enabled and legally permitted, analytics and advertising providers may receive website interaction data. We may also disclose information when required by law or reasonably necessary to protect legal rights or investigate fraud. We do not sell customer contact lists.

Shopify's processing and privacy choices are explained in its Consumer Privacy Policy .

You can also visit Shopify's privacy portal .

Cookies and advertising

Cookies support functions such as your shopping cart, checkout and preferences. Where enabled, analytics and advertising technologies help measure website use and campaign performance. You can manage cookies through your browser and any consent controls provided on our website. Blocking some cookies may affect shopping functions. Where required, non-essential cookies are used only after consent.

Marketing and community choices

You can unsubscribe from marketing emails using the link provided or contact us to stop marketing messages. Order and service communications may still be sent when needed.

Community registration does not require a positive review, and we do not publish your private delivery details. Any permission to reuse your content is handled separately from this policy.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described here, including order support and applicable record-keeping obligations. We use reasonable technical and organisational safeguards, but no online system can guarantee absolute security.

International processing

Some service providers may store or process information outside Pakistan. Where this occurs, we use safeguards appropriate to applicable requirements and the services involved.

Your requests

Contact us to request access to or correction of your information, deletion where available, or withdrawal of consent. We may need to verify your identity before acting.

Some records may need to be retained for legal obligations or unresolved transactions. You may also raise a concern with the relevant authority where applicable.

Children and external links

Our website is intended for adult customers. We do not knowingly collect children's information for marketing. External websites have their own privacy practices; please review their policies before sharing information.

Policy updates

We may update this policy and publish the revised date here. Where required, we will provide additional notice or seek consent for material changes.

Contact

auraic Pvt Ltd, trading as auraic®
Email: support@theauraic.com
Phone: +92 300 1287242
Local business address: Suite # 03-15, Business Bay, PWD, Islamabad, Pakistan