Refund policy

Last updated: 15 October 2026

Our refund promise

If you wish to return a purchase made directly from theauraic.com, contact our support team within 14 business days of delivery. Opened or used products may be returned, but you must speak to support before sending anything back and follow the return instructions provided.

Refund amount

Eligible returns receive a refund of 100% of the product purchase price actually paid. Original delivery charges are non-refundable. Customers pay return shipping. Complimentary items have no separate cash refund value.

Return condition

Products must reach our return address intact, without additional breakage, leakage or damage caused during the return journey. Opened or used condition alone does not make a product ineligible. Pack products securely and retain your courier receipt and tracking information. Refunds are processed after the returned products are received and checked.

How to return

Before returning any product, email support@theauraic.com or call +92 300 1287242 with your order number, recipient name and return request.

Our support team will provide instructions and confirm the items to return. Do not send a return before speaking to support.

Return address

Auraic Pvt Ltd
Suite # 03-15, Business Bay, PWD
Islamabad, Pakistan
Phone: +92 300 1287242

Vault purchases

For a full Vault return, follow support's instructions for returning the paid product and the remaining included items. The refund is based on the amount actually paid for the qualifying purchase; complimentary products do not have a separate cash refund value.

Products received damaged or incorrect

If an item arrives damaged, leaking, incorrect or with a suspected quality issue, contact support promptly before use or return. Provide your order number, a description and available photographs.

The requirement to return products intact does not exclude a complaint about damage already present on delivery. Our support team will review the issue and explain the appropriate return, replacement or refund arrangements. An unboxing video is not compulsory. Nothing in this policy removes rights under applicable consumer law.

Refund processing

Eligible refunds are processed within 14 business days after the returned products are received and checked. Prepaid orders are refunded to the original payment method where supported.

For cash-on-delivery orders, support will agree a bank transfer or another supported refund method with you. Payment providers may take additional time to credit the amount.

Cancellation and exchanges

You may request cancellation before dispatch for a full refund of any payment received. If the order has already been dispatched, contact us to arrange a return. Exchanges depend on stock availability; you may choose an eligible refund instead.

Your rights

This policy is additional to, and does not remove, your rights under applicable consumer law. A later policy change does not reduce the return or refund terms applicable when you placed your order.

Contact

auraic Pvt Ltd, trading as auraic®
Email: support@theauraic.com
Phone: +92 300 1287242
Local business address: Suite # 03-15, Business Bay, PWD, Islamabad, Pakistan